Case Study
A Multinational HR Software Development Firm
Needed additional HR support during rapid expansion
The Client. A gold standard in the world of HR training/compliance software development, the company equips employees who serve millions of consumers around the world. The company’s clients are high-profile global brands, requiring HR training and compliance support in food service/restaurants/hospitality, processing, manufacturing, distribution, and consumer-oriented retail businesses.
- Starting with one location in Texas, the company embarked upon a strong, multinational expansion, through internal growth and acquisitions.
- In its highly-competitive field, the professional satisfaction of the company’s own employees remains key to its success.
The Challenge
The renowned HR training/compliance software development company was rapidly entering new geographic territories, both in the United States and Canada. With rapid expansion, the company had immediate, increasing needs within its Human Resources domain. The company was confronted by:
- Rapidly growing numbers of heavily-recruited employees Multinational, multi-state locations
- Differing HR laws and regulations within the U.S. and in Canada
- Mismatched workflow processes among various acquisitions
- Challenges to integrating acquisitions into corporate culture
- Inconsistent and lagging technology that struggled to keep pace with the company’s expansion and to uphold high employee satisfaction
- Inefficient HR expenditures across acquisitions and new geographic areas, negatively affecting potential for profits
Known for top training and compliance software solutions for high-profile consumer-oriented companies around the world, the company recognized it needed its own top-level HR infrastructure to uphold its vision for HR excellence.
The Solution
The client geared up with Corban OneSource just in time to launch its expansion into Canada and into new states in the U.S. In Corban OneSource, the HR software development company found the ideal partner and ready HR solutions to continue to provide great service to its customers and to its own employees. With Corban OneSource, the company could instantly acquire the full HR expertise necessary to operate multinationally, to accommodate expanding employee rolls, to customize processes to improve profits, and to strengthen its critical corporate culture—all supporting the company’s plans for continued rapid growth. For the client’s multi-state U.S. locations, Corban OneSource customized fully outsourced HR support, deploying proven best practices and proprietary technology for Payroll, HR Technology, Benefits Administration, an advanced HRIS system, and other systems for maximized workflow and processes. Corban OneSource also provided full Payroll support for the company in Canada.
- Payroll. Implemented payroll administration on an expert, geographically-compliant basis. The customized payroll systems served immediate employee rolls and offered streamlined scalability for the company’s future growth.
- HR Technology. Provided a single, accessible, cloud-based platform that maximized efficiency and employee satisfaction with HR processes.
- Benefits Administration. Contracted with an esteemed insurance broker to provide benefits for the company’s growing number of geographically-dispersed employees.
- The Corban OneSource and client-branded Customer Relationship Management (CRM) was launched, establishing readily-expandable support for growing employee ranks throughout multiple locations and nations.
- The Corban OneSource HEROES Team (Helping Everyone Receive Outstanding Excellent Service) offered employees customized, dedicated HR phone and email support. This minimized the quantity of employee support calls being routed to the company’s internal HR team. Employees report high satisfaction with the HEROES’ ready-access to HR support and its high levels of performance and responsiveness to their needs.
Corban OneSource has customized all services for the precise fit of the company, so that its outsourced HR proves efficient and effective, providing immediate and enduring solutions.
The Results
Corban OneSource offered the company immediate expertise within various U.S. states and in Canada. Through applying best practices that have been proven over decades of providing successful outsourced HR support, Corban OneSource provided this client ready, scalable solutions for its rapid expansion and continued growth strategy. As a result, the client company has been given the opportunity for maximum focus on its other key priorities:
- Targeting categories, clients, and geographies for expansion of its HR support software development business
- Acquiring additional synergistic software development companies and professional talent pools
- Continuing expert HR compliance in new states in the U.S. and within Canada
- Integrating critical corporate culture following multiple, rapid acquisitions on a multinational basis
- Providing excellence in professional experiences for its primary resource: talented employees, who are prime targets for competitive offers and whose retention is key to the company’s successful operations and growth
The teamwork with Corban OneSource has allowed the company to affect progress in ways that have been demonstrably faster, bigger, and more profitable than what would have been possible through their “going it alone.”
Corban OneSource’s comprehensive solutions for the multinational HR software development company has significantly strengthened the company’s strategic success.
The company, thus far, has achieved:
- 200% employee growth within 18 months (to 360 employees)
- A growing, multinational presence: offices in four states in the United States, two offices in Canada, with continued expansion
- Strong professional satisfaction and retention of valuable employee assets
- Doubled company size and value in 18 months, attracting the company’s purchase by a highly-respected private equity firm
- Scalable, proven HR processes that support the company’s current efforts and strategic goals
- Continued excellence in reaching millions of client employees and their worldwide consumers through renowned HR support software