- Our visual presentation has become more informal. C-Level negotiations are now conducted wearing shorts and thongs – and it seems that even the visible (upper-body) clothing has become more casual.
- Our conversation has become more formal. It’s as if we believe that on-line communication time must be more productive. You’ve lost the first ten minutes of your one hour meeting just getting everyone connected properly, so there’s no time for small talk!
Recently, I was hosting a meeting with a number of attendees. As is typical practice, I saw the early arrivals go to the waiting room until, just before the official start time, I let them into the meeting. I then felt guilty when I compared this to a face-to-face situation. Would I leave early arrivals standing outside until start time? No, that would be rude. I’d invite them in, congratulate them for being early, start making connections. So, now, I remember my manners. I greet arrivals at my online meetings as they arrive, I allow the time needed for small talk. In short, I remember my manners – and make better online connections. So don’t forget your manners to be a good communicator online.
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